Refund & Return Policy

Introduction:
At Sana Islamic, we are committed to providing high-quality Islamic products including Tasbeeh, Jaynamaz, Perfume, Abaya, and Accessories. Your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a clear and fair refund and return policy.

1. Eligibility for Refunds & Returns

  • Products must be unused, in original condition, and in original packaging.
  • Only items purchased directly from Sana Islamic are eligible.
  • Refund requests must be submitted within 7 days of delivery.

2. Non-Returnable Items

  • Customized or personalized items.
  • Items damaged due to improper handling after delivery.

3. Refund Process

  • Submit a refund request via Contact Us page or email with your order number.
  • Once approved, return the item to the following address: Sana Islamic, [Your Address Here], Pakistan
  • Refunds will be processed within 7–10 business days after we receive and inspect the item.
  • Refunds will be issued via the original payment method (JazzCash, Easypaisa, Bank Transfer, or Cash on Delivery where applicable).

4. Exchange Policy

  • If you received a defective or damaged product, we can offer an exchange of the same product.
  • Exchanges must be requested within 7 days of delivery.
  • Contact our support team to arrange the exchange.

5. Shipping Costs

  • Customer is responsible for return shipping costs unless the product is defective or damaged.
  • Shipping costs for exchanges will be covered by Sana Islamic in case of defective items.

6. Contact Us

For any questions about refunds, returns, or exchanges, reach us via:

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